Please do not hessitate to contact us either via email, instant message or phone as we are available to assist 24×7
The CILB requires “That the student will be required to complete a statement at the beginning and end of the course that indicates that he/she personally completed each module/session of instruction“.
You can cancel your registration in a course if you mistakenly purchased the wrong CE course. You will need to contact us by email OR phone to reassign you to the correct CE course. Please ensure you carefully review the course description to ensure it is what you need for your license before purchasing the course. Cancellation of a course DOES NOT mean you get a refund; you will only be reassigned to the correct course. Your request for cancellation should be made within 24 hours of purchasing the course.
You can request an online course exchange of equal or lesser value if the online course was purchased in error. The request for exchange needs to be made within 24 hours of purchasing the course. Please ensure you carefully review the course description before purchasing a course. Contact us by phone or email if you have any questions or need clarification on any course before purchasing the course.
Live Classroom Courses
You can request an exchange of equal or lesser value for a live classroom course at least 15 days before the scheduled course.
You can exchange a live classroom course for an online course and vice versa, provided you pay any difference in price. Please contact us by email or phone to discuss.
All payments are NON-REFUNDABLE. Please, thoroughly review the course description before purchasing the course.
You will have immediate access to the course as soon as you have successfully paid for the course. In other words, the course will be added to your profile and available for you to view the contents immediately.
You will have access to the course for one year from the date of purchase.